Privacy Policy

Last Updated: October 29, 2024

Lumy Digital (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, https://lumydigital.com/. By using our website, you agree to the collection and use of your information in accordance with this Privacy Policy.

1. Information We Collect

Personal Information You Provide

When you use our website or services, we may ask you to provide certain personally identifiable information, including but not limited to:

- Contact information (name, email address, phone number)
- Billing information (payment card details, billing address)
- Account login details (username, password)
- Preferences and interests

This information is collected directly from you when you fill out forms on our website or communicate with us.

Information We Collect Automatically

When you access our website, we may automatically collect certain information, including:

- IP address
- Browser type, version, and settings
- Device type, operating system, and platform
- Website navigation paths, referring URL, and time spent on each page
- Cookies and tracking data (see Cookies section below)

This information is collected to analyze trends, administer the site, and improve user experience.

Information from Third Parties

We may also receive information about you from third parties, including advertising networks, analytics providers, and social media platforms. This data helps us better understand user preferences and tailor our services accordingly.

2. How We Use Your Information

Your information may be used for the following purposes:

- Service Delivery: To provide you with our services, process payments, and respond to inquiries.
- Account Management: To manage your account, including password management, customer support, and notifications.
- Marketing and Communication: To send updates, promotions, or information about new services. You may opt out at any time.
- Site Improvement: To analyze usage and improve our site’s functionality, user experience, and performance.
- Legal Compliance: To fulfill our legal obligations, resolve disputes, and enforce our agreements.

3. Sharing Your Information

We may share your information in the following scenarios:

- Service Providers: With vendors and service providers who perform tasks on our behalf, such as payment processors, email providers, and hosting services.
- Compliance with Law: To comply with legal obligations, including subpoenas, court orders, or other legal processes.
- Business Transfers: If we undergo a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.
- With Your Consent: In other cases where we obtain your consent.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our site and store information to enhance user experience. Cookies are small files stored on your device that help us understand your preferences.

Types of Cookies We Use

- Essential Cookies: Necessary for the website to function correctly.
- Performance Cookies: Help us understand how visitors interact with the site by providing data on pages visited and loading times.
- Functional Cookies: Enable personalization, such as language settings and saved preferences.
- Targeting/Advertising Cookies: Used to deliver advertisements relevant to your interests.

You can control cookies through your browser settings; however, disabling cookies may limit functionality on our website.

5. Your Privacy Rights

Rights Under the California Consumer Privacy Act (CCPA)

If you are a California resident, you have the following rights:

- Right to Know: Request information on data collected about you.
- Right to Delete: Request deletion of personal data.
- Right to Opt-Out: Prevent the sale of personal data.

To exercise these rights, please contact us at [email protected].

General Rights for U.S. Users

- Access and Correction: You may request access to your personal data and ask for corrections.
- Data Portability: Obtain a copy of personal data in a portable format.
- Withdrawal of Consent: Withdraw consent where previously given.

6. Security of Your Information

We implement industry-standard security measures to protect your personal information. However, no online service is completely secure, and we cannot guarantee the absolute security of your data.

7. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this policy or as required by law. When personal data is no longer required, we will securely delete or anonymize it.

8. Children’s Privacy

Our website is not directed toward children under 13, and we do not knowingly collect information from children under 13. If we become aware of information collected from children under 13, we will take steps to delete it.

9. Links to Third-Party Sites

Our website may contain links to other websites. We are not responsible for the privacy practices or content of third-party sites. We encourage you to review the privacy policies of those sites.

10. International Data Transfers

Information collected from users in the U.S. may be processed and stored outside the U.S. in compliance with applicable data protection regulations. We implement appropriate safeguards for cross-border data transfers.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with the "Last Updated" date. Continued use of our site after changes constitutes acceptance of the updated terms.

12. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us:

Email: [email protected]

Address: 2800 Eisenhower Avenue, Alexandria, VA 22314